[Shen Jing - Shen Shou] For friends who unsuccessfully try to top up diamonds on their phones and get charged, they will be refunded double the amount in call credit.

Due to mobile upgrades, for those who quickly recharged diamonds in September and October, 80% of the fees were deducted. Now I will teach everyone how to get double back, 100% success. Tutorial starts: Every time you recharge diamonds, try to record the diamonds you activated for the second time! After the mobile fee is deducted:

(1) Check the difference in the bill, for example: 45 yuan was deducted. The fee deducted for recharging diamonds is an ‘value-added service fee.'

(2) *Ask the mobile customer service staff what the 45 yuan value-added service fee is for. They will ask if you have subscribed to any monthly DreamNet services. At this time, you say: I subscribed to Tencent membership (or Yellow Diamond or something similar), but I canceled it within 72 hours. Isn't it free to cancel within 72 hours? And I did not subscribe repeatedly. (Say it all at once; you don't want to listen to the mobile staff's voice—it's unpleasant!) [Staff cannot check whether you subscribed or if you subscribed repeatedly, so they will forward it to the backend for processing!]

(3) Just wait for the customer manager to call you back. The next part is important!

(4) When the customer manager calls back, situations vary, but generally there are two cases, which we will discuss separately:

★They might say: After our inquiry, you indeed canceled within 72 hours and did not subscribe repeatedly. We will refund your original call charge! At this point, most people stop requesting, but you may not know that Mobile has a clear rule: if a billing error occurs, they refund double the fee. At this point, you say: Isn't there a rule that if a billing error occurs, the customer is refunded two to eight times? Then they will say: Sorry, we don't have such a rule; only double the original fee is refunded! The rest is self-explanatory. Hehe.

0 ▲Sometimes the customer manager may say: According to our inquiry, even though you don't have services on Mobile, you do have services on Tencent. In this case, we will refund your original fee! If this happens next time, we will not process it!

At this point, you need to use your smart brain and think: if there are no services, why are they deducting my money? You then say: I only subscribed once, and I canceled within 72 hours! How am I supposed to know if there's service on Tencent? This should be Mobile's problem. Why deduct my fee and then say you won't process it next time? What kind of attitude is that? I now demand that you refund me double the fee for the billing error!"Saying this feels really satisfying, it feels a lot like the master scolding the dog." Then she would say: 'Alright, we apologize for the inconvenience caused. We will refund you double the call charges! Please check your balance later!' Success!!! Sometimes some customer service managers are a bit 'difficult.' If she doesn't want to refund double, you can say: 'Oh, really? Then could you please give me your customer service complaint hotline? Thank you!' This phrase works every time! Haha! Tutorial ends! Hope everyone can get double call charges!

Sometimes there can also be this situation: the customer service manager may say: 'You canceled within seventy-two hours, but you made a second subscription. The second subscription is charged immediately.' This is why I asked you to keep a record of repeated subscriptions. If you really did make a second subscription, you can say: 'I wasn't aware that the second subscription would be charged immediately. Tencent didn't inform me that the second subscription would be billed immediately!' Then she might say: 'Since you were unaware this time, we will refund your call charges. Next time, if this happens, we won't handle it.'

But if you did not actually make a second subscription, you can say: 'I never made a second subscription. If I did, wouldn't I know? Now tell me when exactly I made and canceled the subscription, and when the second subscription occurred.' If she still insists, you can ask her for the customer service complaint hotline! (This trick really works.) If she admits that you didn't make a second subscription, you can directly ask her for double the call charges!

Final note: Whenever Mobile says: 'Next time we won't handle it,' they're lying. Next time they'll handle it just the same, so don't be afraid of what to do if it happens again! ...