Complain about the auction system

It's so rubbish. The auction of the item expired, but the gold coins didn't automatically arrive in my account. The buyer was indeed deducted by the system when he took the photo, but where did the deducted gold coins go? At the webmaster? At the substation? I went to the deputy station and he said that because the quantity was too large, I needed to ask the station manager for instructions. As a result, I didn't know what to do from morning until now. . . Forget it, after the buyer paid, I will give the item to the buyer, as for the gold coins. . . I don't know where it is, but I can't let the buyer suffer.